CATHOTEL Refund and Return Policy
Effective Date: February 26, 2025

At CATHOTEL, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your products, we offer a clear and straightforward return and refund policy to ensure a seamless shopping experience. Please read our policy carefully to understand how to return items and request a refund.

1. Return Eligibility
To be eligible for a return, the following conditions must be met:

  • The product must be unused, in the original condition, and in its original packaging.
  • The return request must be made within 30 days from the date of purchase.
  • Items that are marked as “final sale” or “non-returnable” are not eligible for return.
  • Products must not have been damaged, altered, or opened unless defective.

2. How to Initiate a Return
To begin the return process, please follow these steps:

  1. Contact our customer service team at info@cathotel.xyz or call 508-568-2465 within 30 days of receiving your item.
  2. Provide your order number, the reason for return, and any relevant photos (if applicable).
  3. Our team will guide you through the return process and provide you with a return shipping label if eligible.

3. Return Shipping

  • Customers are responsible for the return shipping cost unless the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items.
  • CATHOTEL is not responsible for items lost during the return shipping process.

4. Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. If your return is approved, a refund will be processed to the original payment method.

  • Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Exchanges
We do not offer direct exchanges at this time. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.

6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide a full refund or send you a replacement, at your discretion.
To facilitate the process, please provide us with detailed photos of the damage or defect.

7. Non-Returnable Items
The following items are not eligible for return or refund:

  • Products marked as “final sale”
  • Personalized or custom-made items
  • Gift cards

8. Customer Satisfaction Guarantee
At CATHOTEL, customer satisfaction is our top priority. If you have any issues with your order or the return process, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure you have a positive shopping experience.

9. Policy Updates
We may update this Refund and Return Policy from time to time. All updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

10. Contact Us
For any questions or concerns about our Refund and Return Policy, please contact us:

Thank you for shopping at CATHOTEL. We appreciate your business and are here to ensure that you are satisfied with every purchase!