CATHOTEL Shipping Policy
Effective Date: February 26, 2025

Thank you for shopping with CATHOTEL! This Shipping Policy outlines how we handle the shipping of your products, including shipping options, delivery times, and other important details. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Methods and Delivery Times
We offer a variety of shipping methods to ensure that your products are delivered in a timely manner. The delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

Please note that these are estimated delivery times, and actual delivery times may vary depending on factors such as shipping carrier delays, weather conditions, or other circumstances beyond our control.

2. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method chosen. Any applicable taxes, shipping fees, and handling charges will be included in the final total of your order.

  • Free Shipping: We offer free standard shipping on orders over $100. This offer may be subject to change, so please check the website for current promotions.

3. Order Processing

  • All orders are processed within 1-2 business days of receiving your payment.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • You will receive an email notification with tracking information once your order has shipped.

4. International Shipping
CATHOTEL offers international shipping to select countries. The shipping costs, delivery times, and any applicable duties and taxes for international orders will be calculated at checkout. Please note that any customs duties, taxes, or import fees are the responsibility of the customer.

  • Customs Delays: We are not responsible for delays caused by customs processing. Please check with your local customs office if you have concerns regarding your shipment.

5. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. CATHOTEL is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your address after placing an order, please contact us as soon as possible to correct it before shipment.

6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to track the progress of your delivery through the shipping carrier’s website. If you have trouble tracking your order, please contact our customer service team for assistance.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas.
  • For some international destinations, we may not be able to offer certain shipping methods. If this applies to your order, we will notify you during checkout.

8. Lost or Damaged Packages

  • CATHOTEL is not responsible for lost or damaged packages once they have been handed over to the shipping carrier.
  • If your package is lost or damaged during shipping, please contact the shipping carrier directly using the tracking number provided.
  • If you receive a damaged item, please refer to our Refund and Return Policy for instructions on how to return the product for a replacement or refund.

9. Returns and Exchanges
If you need to return or exchange an item, please refer to our Refund and Return Policy for instructions. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

10. Contact Us
If you have any questions or concerns about shipping or your order, please contact us:

Thank you for choosing CATHOTEL! We appreciate your business and look forward to providing you with the best in tech accessories.